We know that your privacy is very important to
you. That's why protecting any personal information, such as your
name, address, email address or phone number that you provide to us
is of the utmost importance to The Home Depot, Inc. and its
subsidiaries, divisions, affiliates, brands and other Home Depot
companies (the "
Home
Depot)". As a result, we have prepared this Privacy and Security
Statement to let you know about the manner in which we collect, use,
disclose and otherwise manage the personal information you entrust
to us at any of our Home Depot store locations (the "Stores"),
through any Home Depot Call Centers (the "Call Centers"), through
Home Depot websites (the "Sites"), or through our authorized service
providers ("Service Providers").
When you provide personal
information at our Stores, our Call Centers, our Sites and to our
Service Providers, you are consenting to the manner in which Home
Depot will collect, use, disclose and otherwise manage your personal
information, as set out below.
For purposes of
this Privacy Statement, The Home Depot Canada, The Home Depot Mexico, and Home
Decorators Collection are considered separate businesses. The Privacy
Statements for these businesses may be viewed at
www.homedepot.ca/privacy,
www.homedepot.com.mx/privacy, and
www.homedecorators.com/privacy.
Collection and Use of Personal Information
We may collect personal information that you provide us when you:
- Purchase, order, return, exchange or request certain
information about our products and services;
- Request a quote and/or purchase one of our installation
services for your home or office;
- Sign up or register for loyalty club membership communications or offerings;
- Rent tools, equipment and/or trucks from one of our Stores;
- Request warranty or product repair services;
- Contact a Call Center or customer service desk;
- Sign up for and/or register for a clinic or workshop;
- Visit or register with our Sites or participate in another
feature of our Sites, such as a bulletin board;
- Enter into a contest or sweepstakes or respond to one of our
surveys; or
- Provide us with comments or suggestions.
We may also
collect personal information about you from our Service Providers.
Shopping at Home Depot: When you
purchase products and services at one of our Stores, you can do so
anonymously when you pay with cash. If you use a credit or debit
card for any of your purchases, we will collect your credit or debit
card information and keep a history of your purchases. We use this
information to process your orders, to ensure proper delivery, to
better assist you when you visit or call us as well as to improve
our product and service offerings.
When you return previously purchased merchandise or request a
refund or exchange, you may be asked to give your name, address,
phone number and show information that identifies you, such as your
driver's license. We collect this information to help prevent fraud.
Installation Services and Tool
Rentals: When you purchase installation services you will be
asked for information such as your name, address, e-mail address and
phone number. You may also be asked for your credit or debit card
details along with a shipping or installation address. This
information will help ensure the proper delivery of the services you
order from Home Depot and our Service Providers and to better assist
you when you call us. For other services, such as truck rentals or
certain equipment rentals, we may request that you present
additional personal information and identification, such as a
driver's license and verification of insurance.
Call Centers: When you call one of
our Call Centers about a product, delivery, an installation, a
billing question or for customer service, you may be asked for
information that identifies you along with additional information we
need to help us promptly answer your question, such as your name and
address and a phone number where we might contact you. We may retain
this information to assist you in the future.
Online Registration: Registration
is an optional service provided by our Sites. You do not have to
register to browse or shop online. When you register, you are asked
for personal information such as your name, address, phone number,
e-mail address, a password that you select, and optionally, your
interests. Your registration information may be used to help make
your online shopping quicker and easier, by pre-filling certain
parts of your shopping information. When you register you will have
the opportunity to sign up for future marketing information from
Home Depot.
Contests, Questions or Surveys:
When you ask a question, participate in a survey or enter a
contest or sweepstakes at a Store, a Home Depot sponsored event or
through our Sites, we may collect your name, address, phone number
and e-mail address. We use this information to administer your
participation in a contest or sweepstakes. At the time you are
entering a contest or sweepstakes, we may ask your permission to
send you future marketing information from Home Depot.
Other Uses of Personal Information:
Home Depot uses personal information, including information
provided to us from our Service Providers, to continually assess and
improve the products and services we offer. We would also like to
inform you of products and services, sales and special offers that
might benefit you. When you register online or participate in a
survey, you will have the opportunity to sign up for e-mails about
our products, services, sales and special offers.
We may also send you mail, email or call you with information
about our product and service offerings if you have provided us with
your name and address, email address or phone numbers at our Stores,
Call Centers or Sites. If you would like to stop receiving such
promotional information from Home Depot, please see the Privacy
Preferences/Opt-Out section of this Privacy and Security Statement
or go to http://www.expo.com/privacypreferences/
for further instructions on how to register your preferences.
Privacy Preferences / Opt-Out:
We now offer an on-line privacy preference page at http://www.expo.com/privacypreferences/
where you can register or change your preferences to receive or not
receive marketing materials sent by phone, email and mail. You may
update these preferences at any time. Please allow sufficient time
for your preferences to be processed.
For purposes of this Privacy Statement, The Home Depot Canada,
The Home Depot Mexico and Home Decorators Collection are considered
separate businesses. If you have provided information directly to
either of these businesses and want to register or change your
preferences you must do so directly with that business. The Privacy
Statements and privacy preference options for these businesses may
be viewed at www.homedepot.ca,
www.homedepot.com.mx, and
www.homedecorators.com
Information about Others: At our
Stores, Call Centers or on some of the pages on our Sites, you can
submit information about other people and compose personalized
messages to them. For example, you can order Home Depot Gift Cards
and merchandise and send them directly to a friend along with a
personalized message composed by you. We consider the information
you submit and the content of your personalized message to be a
private communication between you and the recipient. Home Depot will
not use or disclose any information you provide about someone else
for any purpose other than:
- To ship the order and confirm delivery;
- To identify or resolve technical problems or customer service
issues;
- As required by law and to comply with a court order or other
legal process;
- To respond to claims that your personalized messages violate
the rights of third parties; and
- To protect the rights or property of Home Depot and its
affiliates.
Your Suggestions: We use your
feedback, suggestions, survey information and comments solely to
monitor and/or improve the use and features of our Stores, Call
Centers, our Sites and our product and service offerings.
Protecting Childrens' Privacy:
The Home Depot Sites are not intended for use by children under
the age of 18. We do not knowingly collect personal information
from children under the age of 18.
More information for parents about our Kids Workshops can be obtained
from your local Home Depot Store. We do not offer an online application
for our Kids Workshops.
Disclosure of Personal Information
Personal Information Disclosure: Home Depot will not trade, rent
or sell your personal information, without your prior consent,
except as otherwise set out herein.
Home Depot Financial Products: Home Depot uses Service
Providers to offer financial products, such as the Home Depot credit
card and home improvement loan. We may share personal information
about Home Depot consumers with these Service Providers in order to
provide you with tailored information about products and services
and special offers. These Service Providers also have their own
privacy statement that sets out the manner in which they will
collect, use and disclose personal information. We encourage you to
review each Service Provider's privacy statement at the time you
submit your application for such services.
Extended Warranty Services: If you
purchase a Home Depot Extended Warranty Service you will be required
to provide information such as your name and address to our warranty
Service Provider. While these Service Providers are limited by
contract in the way they may use your information to provide the
Home Depot Warranty Services, we encourage you to review the Service
Provider's privacy statement at the time you submit your personal
information for such services.
Data Sharing for Catalog Mailings:
We may share your name, address and transactional information
about products you have purchased from our catalogs
with third party companies so that you
may receive future catalog offerings about products and services that may be of interest to you.
If you prefer not to have your information shared with third party companies for this purpose,
please see the section above entitled Privacy Preferences/Opt-Out.
Other Service: In the U.S., to
serve you better, we may combine the personal information that you
give us on our Sites and at our Stores or through our catalogs with
publicly available information and information we receive from or
cross-reference with our marketing partners and others. We use that
combined information to enhance and personalize your shopping
experience with us, to communicate with you about our products and
events that may be of interest to you, and for other promotional
purposes.
Companies that work with or on behalf of
Home Depot: Some of our operations, such as our call centers,
may be managed by unaffiliated companies. Also, if you purchase
installation services from Home Depot, these services may not be
provided by Home Depot associates, but rather by reputable local or
national companies with which we contract to provide such services.
These companies may have access to your personal information on a
confidential basis only to the extent necessary to perform their
functions. In no event will these companies have the right to use
your personal information for any reason other than to provide you
with those specific services. Information provided by you will be
used by The Home Depot and its Service Providers to learn about the
experiences of our customers so that we may enhance our programs
and improve our level of service.
If your purchases are being shipped to you, we will share your
shipping information on a confidential basis with our delivery
service providers (U.S. Postal Service, Canada Post, or other
delivery companies we or you select). Our delivery service providers
are prohibited from using your personal information for any purpose
other than making the delivery.
Sale of Business: Home Depot
reserves the right to transfer any information we have about you in
the event we sell or transfer all or a portion of our business or
assets to a third party acquirer.
Legal: Please note that Home Depot
must provide your personal information in response to a search
warrant or other legally valid inquiry or order, or to an
investigative body in the case of a breach of an agreement or
contravention of law, or as otherwise required by law. We may also
disclose personal information to assist us in collecting a debt owed
by you.
Access to Personal Information
You may request access to the personal information that we have
about you. As a registered user with our Sites, you can access your
profile information at any time by:
- Clicking on the "Sign In" button at the top of any page on the
Sites on which you registered, then
- Clicking on the "Your Account" button on the page header or on
the "Your Account" link under Customer Support.
For further instructions on accessing the personal information
that Home Depot may have about you, please see the How to Contact
Us section of this Privacy and Security Statement.
Additional Information about Our
Sites
Visiting Our Sites: In general,
you can visit our Sites without telling us who you are or providing
us with any information. However, we collect the IP (Internet
protocol) addresses of all visitors to our Sites and other related
information such as page requests, browser type, operating system
and average time spent on our Sites. We use this information to
monitor and improve our Sites.
Cookies: Our Sites use a
technology called "cookies". A cookie is a tiny element of data that
our Sites can send to your browser, which may then be stored on your
hard drive so we can recognize you when you return. All pages on our
Sites where you are prompted to log in or that are customizable
require that you accept cookies. If you have registered with our
Sites, these cookies (1) may let us know who you are, (2) are
necessary to access your account information (stored on our
computers) in order to deliver products and personalized services,
and (3) will provide us and our service providers with information
that we will use to personalize our Sites in accordance with your
preferences. Cookies are also required to optimize your shopping
experience in that they allow you to add multiple items to your
shopping basket before checking out. You may set your Web browser to
notify you when you receive a cookie. However, should you decide not
to accept cookies from our Sites, you will limit the functionality
we can provide when you visit our Sites.
Tracer Tags: Our Sites may also
use a technology called "tracer tags". These may also be referred to
as "Clear GIFs" or "Web Beacons". This technology allows us to
understand which pages you visit on our Sites. These tracer tags are
used to help us optimize and tailor our Sites for you and other
future website visitors.
Third Party Links: Our Sites may
include links to the websites of our business partners, vendors and
advertisers. Except as provided herein, we will not provide any of
your personal information to these third parties without your prior
consent.
Home Depot provides links to third party websites as a
convenience to the user. The inclusion of any link does not imply
Home Depot's endorsement of any other company, its websites, or its
products and/or services. These linked websites have separate and
independent privacy policies, which we recommend that you read carefully.
We have no control over such websites and therefore have no
responsibility or liability for the manner in which the
organizations that operate such linked websites may collect, use or
disclose and otherwise treat your personal information.
Security of Personal Information
We will maintain the confidentiality of all personal information
collected in our Stores, our Call Centers, our Sites and from our
Service Providers and will only disclose such information to
employees and Service Providers who require such information for the
purposes described in this Privacy and Security Statement. We
maintain administrative, technical and physical safeguards to
protect against unauthorized access, use, modification and
disclosure of personal information in our custody and control.
Security Measures on Our Sites
Secure Shopping: When you place orders on our Sites, all
of your order information, including your card number and delivery
address, is transmitted through the Internet using Secure Sockets
Layer (SSL) technology. SSL technology causes your browser to
encrypt your order information before transmitting it to our secure
server. SSL technology, an industry standard, is designed to prevent
someone other than operators of our Sites from capturing and viewing
your personal information.
Home Depot also takes the following measures to protect your
personal information online:
Passwords: To provide you with an
increased level of security, online access to your personal
information is protected with a password you select. We strongly
recommend that you do not disclose your password to anyone. Home
Depot will never ask you for your password in any unsolicited
communication (including unsolicited correspondence such as letters,
phone calls or e-mail messages).
Order Information: Since any order
information you provide to us on our Sites will be transmitted using
a secure connection, if your Web browser cannot support this level
of security, you will not be able to order products through our
Sites. The most recent versions of Netscape NavigatorTM and
Microsoft Internet Explorer® can support a secure connection and can
be downloaded for free from the Netscape and Microsoft website
respectively.
No data transmission over the Internet can be guaranteed to be
100% secure. While we strive to protect your personal information
from unauthorized access, use or disclosure, Home Depot cannot
ensure or warrant the security of any information you transmit to us
on our Sites.
Who We
Are
The Home Depot is comprised of a family of companies and divisions
brought together to provide you with a full suite of home or office
improvement products and services.
Click here for more information
How to Contact Us
We want to assure you that Home Depot is dedicated to protecting
your privacy.
You can contact us or otherwise communicate your
privacy concerns by:
- calling us at 1-800-553-3199
- faxing us at 1-877-496-9470
- e-mailing us at customercare@homedepot.com
- accessing your registration information on our Sites
- registering or changing your privacy preferences at
www.homedepot.com/privacypreferences
- writing us at the address below (please include your e-mail
address and phone number with your correspondence along with the
information needed to support your request):
For residents of the United
States, Mexico and other countries:
The Home Depot,
Inc.
Attention: Privacy Official
Customer Care
2455
Paces Ferry Road
Atlanta, GA 30339-4024
For residents of Canada:
Home Depot of Canada Inc.
Attention: Privacy
Official
900-1 Concorde Gate
Toronto, Ontario
M3C
4H9
Changes to the
Privacy and Security Statement
To help you track the changes to our Privacy and Security
Statement, a history of material changes to our Privacy and Security
Statement will be noted here, beginning with changes published after
January 1, 2004.
October 27, 2004: Revised to
identify the Home Depot companies covered by this Privacy Statement
and to add a new method for registering or changing your marketing
preferences and opt-out information.
November 1, 2005:
Added "Data Sharing for Catalog Mailings" under the Disclosure of
Personal Information section. A Data Sharing section has also been added to
the privacy preferences page where individuals can opt-out of data sharing.
This change applies only to catalog purchases.
August 17, 2007:
Click here to view a redlined version of the privacy policy for changes
made on August 16, 2007.
Copyright © 2005 Homer TLC, Inc. All Rights Reserved. The Home
Depot is a registered trademark of Homer TLC, Inc.
Pour la version française de la
Déclaration sur la sécurité et la confidentialité.
Last updated: August 2007